Today's topic on the library begins with an event at the library.. so bear with! I'll tell the story first and then present you with the issue.
Circulation Desk at Hampden (where I work!) |
Fast forward: Tonight I walked out to the desk (see above where it's calm and quiet. Tonight? Not so calm or quiet) where the same woman was talking to the circulation clerk (who I supervise). I overheard the circulation clerk saying, "Okay, so we'll put a 3 item block on his card which will limit him to three items when he comes in." Skerrrch!!!! You'll do what??? We aren't allowed to block anyone's cards unless they have fines that exceed their limit and WE do not do that, the computer does that or unless they need to bring in their proof of address. I didn't say anything (although now I wish I had) but I went back to speak to a friend who happened to be working at my branch who is also a lead clerk. How to solve the dilemma?
An hour or so later: After speaking to the person in charge of Homebound cards, we were able to give the young man a Homebound card giving him more time to get his items back to the library and keep him from getting fines (as long as he gets them back). I haven't yet decided whether to speak to the mother about it... my circulation clerk certainly made an big error by saying we could do something that we could not do but I believe that the way we handled the issue may keep her from coming back to the library and harassing us about his card (I hope). He's an adult, I'm not sure I need to call and explain to her, I need to give it some thought (you can weigh in here if you want).
So having gotten everything straightened out, finally, I informed my clerk that they could not put blocks on anyone's card blocking them from checkout or limiting their checkout (except for above stated reasons which they do know). Even a child's.
What is this you say???? the clerks ask. (although they should have known this already!)
Hampden Library (my branch) |
However, problem....
Central Library (where the bigwigs live) |
In the case of a minor child (over 14): (Here's where it gets really tricky. This works somewhat like it did with the Downs Syndrome kid.) If a kid is 14 or over and has a school ID they can get a library card without their parent's permission. This gives them access to information at the library for homework which they might not have if they wait around for parents who are too occupied for their teenage kids' school assignments. However, the kids may still accrue fines (if they're irresponsible) and if the parents are unhappy with how the kid is using the card, there is no law that says the parent has to pay the fine. Even if it goes to collections it will be a ding on the kid's credit, not the parents when they hit 18 (this is really unfortunate for those kids whose parents have racked up fines on their cards-- and I have seen a few). Thus, the kid is blocked from using the library. Problem solved. They can then clear it up when they turn 18. Or not.
So what do you think? Denver Public Library bases their policy (albeit a bit tricky) on the Freedom of Information Act. Even little children have the right to access information (within limits). When they become teens or if they have Downs Syndrome, they can get information without mom and dad's permission.
What do you think???
Wow, that's a lot to take in and process. I think I better go pay my library the 50 cents that I owe in late fees! On a serious note, I never would have guessed the process could be so complicated with all these different scenarios. I also think it's great that you can give the young man the inbound card, which should solve the problem. And I hope his mother gets the help that she obviously needs. Crazy stuff!
ReplyDeleteAhhh, public libraries. They bring a special sort of 'enjoyment' for employees, right? I've heard some true horror stories about unpleasant bodily substances being deposited in book returns chutes, etc. Or maybe that's just in my city...
ReplyDeleteI work in an academic library where it's ever so slightly less gross, but we still have our moments.
I think you did the right thing giving your young patron access without penalties. If he's proven capable in the past of bringing items back, then giving him the flexibility to do so a little late seems reasonable. And since he's in there so often, you can gently remind him about any overdue items.
ReplyDeleteIf his mother's such a harridan, I'm sure he appreciates your kindness.
You have to follow the rules set out by your particular library whether you agree with them or not. Is there an age limit at which a child is allowed to use the adult section of the library? It's kind of worrysome that young and impressionable kids can access information that they are maybe not ready for without their parents permission.
ReplyDeleteI think you have a lot of cahones posting about your work like this. What if a co-worker reads it and says, "Danette is blogging about us and talking about our clientele especially the down syndrome one and how her mother throws a tizzy fit every time she comes in."
ReplyDeleteI also agree that rules should never be broken for any reason. Whenever a rule is broken anywhere, a ninja lops off the head of a kitten with a sword.
You would be wise to remind the woman with the mongoloid spawn about this FACT. And tell her of all the kittens who have had their blood spilt. Not even Chuck Norris is so cruel.
http://www.youtube.com/watch?v=VgM_WFUPhBM
Check that video out Danette and get back to me. It is single-handedly the greatest moment in T.V. history Ever and brought to us courtesy of Down Syndrome. I cheer you on from the advocate stand.
That is all.
Lyn: It is fairly complicated. And I did confirm today with the head of my department that the mother would have to have power of attorney in order to shut his card down even if he was really mentally delayed.
ReplyDeleteTrisha: I have a story that I could tell you but I can't possibly post it here or on your blog! OMG!!!
Kitt: That's exactly what I'm thinking. And I think the rest of the staff is good with doing that also.
mybabyjohn/Delores: Ah! There's the rub. If kids come alone, there are no limits on what they can do at the library. No patrons are allowed too access pornography on the computers, fortunately (although they still do, but at least can kick them out) but if parents let them come alone, they can check out whatever is available. This puts the burden on the parent to either make sure they are supervising their child or... don't get them a card.
Michael:It would be a risk talking about the people I work with if it were not for the fact, ummm, perhaps, maybe, the ones involved were perhaps, madeup, yeah, made up! That's what happened! I write fiction remember Michael?? ;) Made it up from beginning to end and any resemblance to factual events, well that's just a strange coincidence. You are sooo gullible!
I'll check out that video!
Fox News said all liars live in Colorado.
ReplyDelete